Cancellation Fees:
If appointments are cancelled, rescheduled within 48 hours of the scheduled appointment or patients do not attend, a $100 cancellation fee will be charged. No further appointments will be made until the fee is paid.
If the patient is a Workcover/DVA or ADF patient, this cancellation fee will be paid by the patient personally and not covered by the third party.
SMS Confirmations
We will send an SMS reminder 7 days and again at 4 days before your appointment.
Please reply “Y” if you can attend or “N” if you wish to cancel/reschedule.
All appointments need to be confirmed within 48 hours of your appointment.
If you have not replied to the confirmation SMS and/or not completed this form we will assume you are not attending and the appointment will be cancelled.