Cancellation Fees:
If appointments are cancelled, rescheduled within 48 hours of the scheduled appointment or patients do not attend, a $100 cancellation fee will be charged. No further appointments will be made until the fee is paid. If the patient is a Workcover/DVA or ADF patient, this cancellation fee will be paid by the patient personally and not covered by the third party.
SMS Confirmations
We will send an SMS reminder 7 days and again at 4 days before your appointment.
Please reply “Y” if you can attend or “N” if you wish to cancel/reschedule.
All appointments need to be confirmed within 48 hours of your appointment.
If you have not replied to the confirmation SMS, we will assume you are not attending and the appointment will be cancelled.